Magic Jack Phone Product, Support and Service Sucks
Magic Jack is just another money?grabbing company that promotes a "30 day money back guarantee " product that is designed to accomplish a single goal. That goal is to get your credit card number.
The Magic Jack I purchased did not function. I also purchased for $69.95 the extra 5 year plan. But all my clients said the sound quality was horrible!
The web site is a joke. There is a bunch of instant fix downloads (that don't work). There is however, a great deal of hype about the amazing thirty-day no-risk guaranty. What is MAGICALLY missing is any way to contact this company to arrange to return the product and cancel the scheduled payment at the end of the thirty-day trial period.
There is a live-chat customer support line. I wasted 90 minutes of my life there, with no solution at all. This is exactly what you can expect from a predatory rip-off company such as this.
My unit never worked properly. The flatly refused to refund my costs. I intend to dispute this charge with my credit card company.
Magic Jack support phone numbers:
Main Office: 561-594-2140 ? you can apparently only leave a message
Billing Inquiries: 281-404-1551 ? open from 11am to 8pm EST
Magic Jack
PO Box 6846
West Palm Beach, Fl 33045
http://www.magicjacksupport.com/
